Why Taj is the best customer service company in the world

I stayed at a Taj Hotels property in Delhi last week, for a conference. And I was blown away by ...
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Sometimes, good old focus can be a competitive advantage.

We constantly read about companies that have created barriers to entry - through technology, intellectual property, large-scale manufacturing, or sometimes ...
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Your inbox. Your life.

How to conquer your inbox and reclaim your life

Shilpa (the wife): So, what did you do at work today? Me: Quite busy today. You know, emailing. A standard ...
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What comes first? The chicken or the egg?

How Uber solved its chicken and egg problem (and you can too!)

What comes first, the chicken or the egg? An idle question on which children (and sometimes adults) can spend hours ...
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No, you don’t need a business model.

Roughly a year ago, Facebook bought Whatsapp for $19Bn. When I heard, my first reaction (as it was for many ...
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5 things I learnt from talking toilets in rural Bihar

Over the past year, sanitation has hogged headlines in India like nobody's business. And rightly so - it's everybody's business ...
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Pregnant mothers – the holy grail of retail

Retailers try many tactics, some obvious and others devious, to take advantage of our buying habits and maximize how much ...
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How to destroy poaching and save our wildlife – a market-based approach

Two weeks ago, newspapers proclaimed that India may be winning the battle with tiger poachers. But, clichéd as it may ...
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Zero to One

The Power Law, or why working hard is not enough

Throughout your academic life, you're told, variously, "There's no substitute for hard work", "Work hard and don't think about the ...
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How to Supercharge your Productivity – Part 2

Hey! I'm back with Part 2 of my post on productivity. I'd given three tips in my previous post: Lose ...
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